Effective Date: 09/07/2025

At MarketSync – FZCO, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website or services.

By accessing or using our platform, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email address, phone number

• Billing address and payment details

• Company name and contact information (if applicable)

b. Technical Information

• IP address, browser type, device information

• Access logs and activity data on our website and servers

c. Account & Usage Information

• Services purchased, subscription details, support requests

• Communication preferences and user behavior on our platform

2. How We Use Your Information

We use the collected information to:

• Provide and manage your hosting and digital services

• Process payments and send billing notifications

• Respond to your support inquiries

• Improve our website, services, and customer experience

• Comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Trusted third-party service providers (e.g., payment processors, domain registrars)

• Legal authorities, if required to comply with applicable laws, regulations, or legal processes

• Our internal subsidiaries or business affiliates, for operational purposes

All third-party access is governed by strict data protection agreements.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL encryption

• Secure server infrastructure

• Firewall and malware protection

• Access control and internal data handling policies

Despite our efforts, no digital transmission is 100% secure, and we encourage users to maintain good security hygiene.

5. Cookies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information, refer to our [Cookies Policy].

6. Data Retention

We retain your personal data only as long as necessary to:

• Provide services to you

• Fulfill legal, accounting, or regulatory requirements

When no longer required, your data will be securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for data processing

• Object to processing or request data portability

To exercise any of these rights, please contact us at support@marketsyn.com.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of such external platforms. We recommend reviewing their privacy policies before sharing any data.

9. Policy Updates

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

MarketSync – FZCO

Building A1, Dubai Digital Park
Dubai Silicon Oasis, Dubai, UAE
Email: support@marketsyn.com
Website: www.marketsyn.com